Thirty(30) Day Return Policy on most items shown on our site, excluding Custom Merchandise. Certain Custom Merchandise is not returnable, these are the items customers ask for specifically and we order just for you. Customers are notified of custom orders before they are placed. Credit to the original form of payment will be made and we will email you once processed so you can check off your list. Refund is made for amount paid for each item, no restocking fee. If your order shipped with Free Shipping, original outbound shipping prepaid by us will be deducted from your return.
Included with your shipment will be all the tools necessary to make a return. Returned merchandise must be in new condition, include all manufacturer packaging and all attached tags and labels. Items may not be returned after they have been washed. Check out our Laundry Care Page for details on the best practices for laundering your new items. Please do not tape return invoice copy to any products, sticky items that have to be repackaged may incur a $3 package fee. There is no charge if you have trouble folding something back to fit in the package. If it is just impossible please do your best, enclose item in something protective for shipping, and enclose original packaging so we may work our magic and return item to original appearance.
Merchandise must be returned within 30 days after items are received. Please notify us by e-mail if you are returning an item or if you have any questions regarding an item.
Please include the following when contacting us:
- Billing Customer name, so we can look up your order and process credit appropriately. Please do not tape this to the items or insert directly into a product's packaging. Please put paperwork in the box, we will look diligently for it.
- Items returned must be in the original packing and in original condition(see note above on impossible re-folding).
- All transportation and insurance charges must be prepaid. Sorry, we will not accept COD's or unauthorized "bill recipient" returns.
- Our Return Address is:
Beach House Linens
1822 South Glenburnie Road
New Bern, NC 28562
This address is great for any shipping method: USPS, UPS, FedEx